FREE DOWNLOAD OF THE BEST ITIL CERTIFICATION ITIL-4-FOUNDATION EXAM TRAINING MATERIALS

Free download of the best ITIL certification ITIL-4-Foundation exam training materials

Free download of the best ITIL certification ITIL-4-Foundation exam training materials

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The IT Infrastructure Library (ITIL) is a framework of best practices for IT service management (ITSM) that has become the industry standard for managing IT services. The ITIL 4 Foundation certification exam is the entry-level certification for IT professionals who want to learn about and apply the latest version of ITIL Framework. ITIL 4 Foundation Exam certification is designed to provide a comprehensive understanding of ITIL 4 and how it can be applied to improve IT service management.

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ITIL 4 Foundation Exam Sample Questions (Q427-Q432):

NEW QUESTION # 427
Which two practices use workarounds?

  • A. Change enablement and continual improvement
  • B. Change enablement and problem management
  • C. Problem management and incident management
  • D. Incident management and continual improvement

Answer: C


NEW QUESTION # 428
For which purpose would the continual improvement practice use a SWOT analysis?

  • A. Understanding the current state
  • B. Tracking and managing ideas
  • C. Defining the future desired state
  • D. Ensuring everyone actively participates

Answer: A

Explanation:
A SWOT (also known as SLOT) analysis is a powerful strategic planning tool used to evaluate the Strengths, Weaknesses/Limitations, Opportunities and Threats to a project or business
http://steppingstonesforbusiness.co.uk/wp-content/uploads/2012/07/FS116-SWOT-Analysis-for-Continuous-Imp


NEW QUESTION # 429
What type of change is MOST likely to be managed as a service request?

  • A. An emergency change
  • B. An organizational change
  • C. A standard change
  • D. A normal change

Answer: D


NEW QUESTION # 430
Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

  • A. Service request management
  • B. Service desk
  • C. Incident management
  • D. Change enablement

Answer: D


NEW QUESTION # 431
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

  • A. Value streams and processes
  • B. Partners and suppliers
  • C. Information and technology
  • D. Organizations and people

Answer: A

Explanation:
Value streams and processes focus mainly on those areas which ensure integration and coordination of various actions and parts which contribute towards better value creation for the organization. This dimension is more concerned about the way the organization has organized the activities or processes and how it enables and ensures the value creation across all stakeholders.
https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management


NEW QUESTION # 432
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